Byline Master Services Agreement

1. Scope and acceptance

Byline is a product of NHL AI Establishment, operating as No Human Labs, an AI company based in Riyadh, Saudi Arabia. References to "Byline," "we," "us," and "our" mean the operator of the Byline service unless a separate written agreement says otherwise.

This Master Services Agreement governs access to Byline, an AI-assisted editorial research, writing, review, content planning, approved publishing workflow, response-review, and performance-review service. By creating an account, using Byline, or authorizing someone to use Byline on your behalf, you agree to this agreement, the Product Terms, the Policies, the Privacy Notice, and the Cookie Notice.

If you use Byline for a company, agency, client, or other organization, you represent that you have authority to bind that organization. The organization is responsible for all use of the workspace and connected accounts.

2. Accounts and administrators

• You must provide accurate account and billing information and keep it current.
• You are responsible for securing your login credentials and for actions taken through your account.
• You must promptly remove team members, contractors, or client users who no longer need access.
• You may not share accounts in a way that avoids plan limits, security controls, or platform authorization requirements.

3. The service

Byline helps users research topics, generate source-backed drafts, adapt content by platform, plan content calendars, support user-approved publishing where permitted, prepare context notes for platform responses where permitted, review performance, and manage content workflows. Feature availability depends on your plan, connected platform permissions, account status, and third-party platform rules.

Byline is not a public network, payment processor, legal advisor, financial advisor, medical advisor, or professional compliance service. You remain responsible for your editorial decisions and for the content that you approve, publish, send, or export.

4. Customer content and permissions

You keep ownership of the content, brand materials, prompts, account data, uploaded files, instructions, connected-account information, drafts, response notes, and other materials that you submit to Byline or authorize Byline to access.

You grant Byline the limited rights needed to host, process, analyze, transform, display, transmit, and store customer content to provide and secure the service, support you, comply with law, and enforce these terms. This permission ends when it is no longer needed for those purposes, subject to retention described in the Privacy Notice.

To the extent Byline has any rights in AI-generated output created specifically for you through the service, Byline assigns those rights to you, subject to these terms, applicable law, and any third-party rights in source material.

5. AI assistance and human review

Byline uses AI systems and other software tools to assist with research, drafting, summarization, transformation, analysis, and workflow recommendations. AI output can be incomplete, inaccurate, similar to third-party content, or unsuitable for a particular purpose.

You must review and approve content before it is published, sent, relied on, or represented as your view. Byline is designed around human approval, but you remain responsible for final content, claims, links, media, hashtags, timing, and compliance with applicable law and platform rules.

6. Connected accounts and third-party platforms

When you connect a platform account, you authorize Byline to use the permissions granted through that platform, such as reading account information, preparing or publishing approved posts where permitted, fetching performance metrics, preparing user-reviewed response notes where permitted, and refreshing tokens. You can disconnect supported accounts from Byline settings or from the platform's own app settings.

Third-party platforms may change access rules, approval standards, rate limits, permissions, review status, pricing, user agreements, or data policies at any time. Byline is not responsible for platform outages, rejected platform reviews, enforcement actions, content takedowns, account restrictions, or platform changes outside Byline's control.

7. Fees, billing, and taxes

Lemon Squeezy is currently Byline's merchant of record and authorized reseller for standard online purchases, unless checkout or a separate written order identifies another payment provider or merchant of record. You authorize the payment provider or merchant of record shown at checkout to charge the payment method you provide for subscriptions, renewals, upgrades, and one-time purchases.

Your checkout, receipt, invoice, billing portal, and payment dispute handling may also be governed by Lemon Squeezy's buyer terms and checkout terms. Byline remains responsible for providing the Byline service under these terms, while the merchant of record handles payment processing, applicable checkout taxes, refunds, chargebacks, and related payment compliance for purchases it processes.

Prices, plan limits, taxes, and available payment methods may vary by location and may change prospectively. You must provide accurate billing and tax information. You are responsible for taxes, duties, and similar charges unless the payment provider or merchant of record is legally responsible for collecting, reporting, or remitting them.

8. Suspension and enforcement

Byline may suspend or limit access if we reasonably believe there is a security risk, unlawful use, unpaid fees, policy violation, platform rule violation, abuse of support, or risk to Byline, users, platforms, payment providers, or the public.

Where practical, we will try to give notice and a chance to fix the issue. Immediate action may be required for security, payment, platform, legal, or abuse reasons.

9. Intellectual property

Byline and its software, workflows, interfaces, trademarks, documentation, designs, agents, templates, and non-customer data remain Byline property or the property of its licensors. You may not copy, modify, reverse engineer, resell, or create competing services using Byline except as allowed by law.

If you send feedback, suggestions, or ideas, you allow Byline to use them without restriction or compensation, but we will not treat private customer content as public feedback.

10. Privacy, security, and confidential information

Byline's Privacy Notice explains how we handle personal information and platform data. Byline's Security Practices explain current safeguards, including encryption and access controls for stored platform connection credentials and operational controls for production systems.

Each party will use reasonable care to protect non-public information disclosed by the other party and will use that information only for the purposes of the relationship unless disclosure is required by law.

11. Disclaimers

The service is provided on an as-is and as-available basis to the fullest extent permitted by law. Byline does not guarantee uninterrupted service, error-free output, platform approval, performance results, revenue, legal compliance, or that generated content will be suitable for every audience or jurisdiction.

You are responsible for independent review of factual claims, regulated claims, intellectual property rights, endorsements, sponsored content disclosures, professional advice, and any industry-specific obligations.

12. Limitation of liability

To the fullest extent permitted by law, Byline will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, loss of data, platform restrictions, or content performance.

To the fullest extent permitted by law, Byline's total liability for all claims relating to the service is limited to the amounts you paid to Byline for the service giving rise to the claim during the three months before the event giving rise to liability.

13. Indemnity

You will defend and indemnify Byline from claims, losses, liabilities, damages, costs, and expenses arising from your customer content, your approved publications, platform communications sent through supported features, your instructions, your violation of law, your violation of platform rules, your breach of these terms, or your misuse of Byline.

14. Termination

You may stop using Byline at any time. Cancelling a paid subscription stops future renewal but does not automatically delete your account or all stored data.

Byline may terminate or suspend access if your account remains unpaid, inactive, high risk, or in violation of these terms. Data export, deletion, and retention are handled as described in the Privacy Notice and Data Deletion Instructions.

15. Operator, governing law, and notices

NHL AI Establishment, operating as No Human Labs, operates Byline from RRAA3054, 3054 Financial Boulevard, 6697, Al Aqeeq Dist., Riyadh, Riyadh 13519, Saudi Arabia. Unless mandatory law or a separate written agreement requires otherwise, this agreement is governed by the laws of Saudi Arabia and disputes will be handled by the competent courts in Riyadh, Saudi Arabia.

If you are a consumer, nothing in this agreement limits mandatory consumer protections that apply in your country or region of residence, including any non-waivable rights to bring claims in local courts where applicable law gives you that right.

Legal notices and support requests can be sent to support@byline.work.

16. Changes and contact

We may update these terms from time to time. Material changes will be posted on this page or communicated through the service when appropriate. Questions can be sent to support@byline.work.