Byline Refund Policy

1. Overview

Lemon Squeezy is currently Byline's merchant of record and authorized reseller for standard online purchases, unless checkout or a separate written order identifies another payment provider or merchant of record. Refund handling may depend on applicable law, the payment provider's rules, and the checkout terms shown at purchase.

Lemon Squeezy may approve, process, or issue refunds and chargeback-related resolutions under its buyer terms, seller tools, risk rules, and payment-network obligations. Byline may also review refund requests under this policy and coordinate with the merchant of record where needed.

This policy applies to standard online purchases of Byline subscriptions, renewals, purchased Ink, plan upgrades, and other digital value unless a written order or checkout-specific term says otherwise.

2. Initial subscription purchases

For an initial subscription purchase, refund requests made within 14 days may be reviewed case by case. Review may consider applicable law, the payment provider's rules, the reason for the request, technical issues, fraud risk, refund abuse, and whether the service, Ink, credits, exports, publishing capacity, or other digital value was used or consumed.

Byline may decline discretionary refunds where an account has substantially or fully consumed the purchased plan, included Ink, purchased Ink, credits, exports, publishing capacity, or other digital value, unless a refund is required by applicable law or approved by the payment provider or merchant of record.

3. Renewals, upgrades, and purchased Ink

Renewals after the initial subscription purchase, purchased Ink packs, overage usage, plan upgrades, and partial months are generally non-refundable unless required by law or approved by the payment provider or merchant of record.

Using all or substantially all included or purchased Ink is treated as substantial consumption of digital value for refund review. This does not limit refund rights that cannot be waived under applicable law or the payment provider's rules.

4. Statutory rights

This policy does not limit statutory refund, withdrawal, chargeback, or consumer rights that cannot be waived.

Where applicable law gives you withdrawal rights that can be limited only by express consent and acknowledgment for immediate access to digital content or services, Byline will seek the required consent before immediate service starts, including through Lemon Squeezy's checkout where applicable. If required consent is not captured, your statutory withdrawal rights continue to apply even if Ink or digital value has been used.

5. Approved refunds and access

Approved refunds may result in immediate downgrade, removal of unused credits, reversal of plan features, or termination of access to refunded digital value.

Refund requests may be made through the billing links provided by Lemon Squeezy, through the merchant of record shown on your receipt, or by contacting Byline support.

6. Contact

Questions about refunds can be sent to support@byline.work. If you purchased through Lemon Squeezy, your receipt or billing portal may also include refund and subscription-management links.